“RM managers will need to focus on consumer value”...
TDS Europe 2009, London Revenue management like virtually every other discipline of the travel industry has evolved. What essentially grew out of more sophisticated Reservations Management, supported by some basic spreadsheets, is now supported by a multitude of software and...
Thomson and First Choice empower their overseas staff...
Thomson and First Choice have empowered their representatives to quickly rectify the majority of customers’ problems during their holiday. The new policy of representatives being allowed to address and solve most issues is supported by an advice telephone service specifically...
Tripbase launches widgets...
Tripbase has launched three travel widgets: the Daily Costs Calculator, Weather and Season Predictor and Travel Picture of the Day. The widgets help users in finding their vacation destination. Undecided travellers can calculate average daily costs (according to three different...
Expedia introduces new commission-based partnership option...
Expedia, Inc. has introduced a new programme, Expedia Easy Manage, a commission-based partnership option for qualifying hotels in the Europe, Middle East and Africa region (EMEA). The online travel company is offering hotels a set of online distribution tools for...
Consumer benefits of BA/AA are illusory: Virgin Atlantic...
Virgin Atlantic has submitted new evidence to the US Department of Transportation (DoT) in relation to BA’s third attempt to tie-up with American Airlines. Sir Richard Branson has said the effective merger of BA and AA would create a “monster...
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