Helping travellers plan trips using advice from like-minded bloggers...
RealTravel.com has chosen Exalead CloudView to deliver a “smart” search- based application designed specifically for the travel industry. The travel site, which helps travellers plan trips with advice from other travellers provided in both hotel reviews and travel blogs, identified...
Biggest barrier to better social media engagement: lack of resources...
Most companies are planning to invest more in social media next year but are struggling to find the time and resources to manage their activity, according to a study conducted in the UK. Econsultancy’s Social Media and Online PR Report,...
EU set to extend holiday travel protection...
Travellers who book holiday packages with combinations of flights, hotels, car rentals etc on the Internet or in the high-street look set to receive tougher financial protection if things go wrong, under plans put out for consultation by the European...
“The worst is over”: easyJet’s Andy Harrison...
Low-cost airline easyJet’s chief executive Andy Harrison believes the worst of the recession is over for the airline industry but warned recovery would be slow. “I think the worst is over but I don’t see any improvement either and expect...
Dan Lynn to head Expedia Asia Pacific’s operations...
Online travel company Expedia has appointed Dan Lynn as its Expedia Asia Pacific’s managing director. Lynn assumes his new role effective immediately. Lynn will lead the development and operations of the four Expedia-branded sites in the region: Expedia Australia, Expedia...
Ryanair found to be Britain’s worst “family brand”...
Ryanair was termed as Britain’s worst “family brand” in a research carried out by YouGov for advertising agency Isobel. “Ryanair is the worst family brand we studied,” said Steve Hastings, of ad agency Isobel, which commissioned the FamilyBrands Survey. “The...
Customer satisfaction edges up slightly for hotels...
Customer satisfaction edged up slightly for hotels (+0.1 to 82.8) and airlines (+0.1 to 75.7) but declined for rental car companies (–0.4 to 79.2) in the third quarter of 2009. According to Market Metrix third quarter Hospitality Index, travellers feel...
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