Using social media for telling stories and connecting people...
Customer service might be the most obvious way for the hospitality industry to use social media, but the best in the business are going beyond this. According to a report filed by mashable.com, at the Roger Smith Hotel in New...
TripAdvisor unveils new iPhone application...
Travel community TripAdvisor has unveiled its new iPhone application, available on Apple’s App Store. The free application allows travellers to search for popular hotels, restaurants and attractions, as well as find the cheapest airfares available. The application is available in...
Knowing your customer’s preference for loyalty - recognition or rewards?...
Does your hotel participate in a customer loyalty programme? I’m impressed at what lengths some hotel companies go to in order to earn and maintain guest loyalty. Generally, there are two aspects to these types of programmes – recognition and...
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