How should one approach making a customer call?...
IN-DEPTH: Interview with Kristin Geruschke, manager CRM, Ecommerce, TUI Cruises Travel companies try to provide their passengers the best service possible, be it for the pre-journey stage or during the journey, and even after the journey is over. The increasing...
Changing the DNA of managed travel...
Mobile technology is being adopted by the corporate travel industry in four key ways: mobile itinerary management, security and safety on the road, mobile commerce, and automating and expediting the travel process, finds a new white paper by BCD Travel....
TUI Travel benefits from the failure of smaller tour operators and airlines...
Tour operator TUI Travel has shared that demand for the group’s holidays remains healthy despite the previously highlighted shift towards a later booking trend in the UK. Significantly, the group highlighted that the failure of a number of smaller tour...
Wyndham appoints Gareth Gaston as SVP of global e-commerce...
Wyndham Hotel Group has appointed Gareth Gaston as senior vice president, global e-commerce, responsible for driving the company’s online strategy and presence. Gaston is charged with leading the re-launch of the company’s global brand websites to enhance the consumer experience...
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