Do small businesses hold certain advantages in social media?...
IN-DEPTH: Interview with Adam J. Wallace, director of digital marketing, Roger Smith Hotel By Ritesh Gupta The social media channel has matured rapidly over the past 12 months, with an increasing number of companies investing in engagement strategies. Considering the...
Expedia shows solidarity with Orbitz, removes American Airlines airfares...
Online travel company Expedia has removed or significantly downgraded American Airlines’ offerings, in the first fallout from the airline’s decision to stop selling flights through Orbitz Worldwide. Expedia reportedly said, it has “adjusted” the way American flights are displayed online,...
Do new retail concepts work in the interests of hotels?...
Emerging as a result of the recession, members-only, flash sale and group buying sites have gained traction and paramount growth over the past three years. Although originally associated with limited, discounted, higher-end products, these new retail concepts are now encroaching...
Tending to hotel operations when your revenue manager is on vacation...
It's that time of year again, the holidays are upon us and travellers around the world are hopping on planes and booking hotels as part of their ever-anticipated holiday plans. Whenever key managers take time off- whether it be for...
Eckoh signs contract with Premier Inn...
Eckoh, a developer of speech recognition solutions for customer contact centres, has signed a new three-year contract with UK’s budget hotel chain Premier Inn’s parent company, Whitbread. The contract is for the provision of a fully PCI DSS (Payment Card...
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