What is impeding the effective execution of CRM strategy?...
CRM and Loyalty SpecialCan it be argued that most travel companies today are not delivering personalised experiences based on customer needs?From IBM’s perspective, its VP of Travel and Transportation, Raul Arce feels there is a void as far as customisation...
boo.com ties up with toptable.com...
boo.com has formed a partnership with www.toptable.com, a provider of online restaurant bookings.This partnership will allow boo.com visitors to book restaurants directly through toptable.com as well as read more than 25,000 restaurant reviews. Users can use boo.com’s search technology to...
Orbitz posts $8m in net income in Q4...
Orbitz Worldwide Inc has posted a quarterly net profit in the fourth quarter, reversing a year-ago loss.The online travel company’s fourth quarter net revenue decreased nine percent to $180 million on gross bookings of $2.2 billion. Net income was $8...
Avis.com goes for a makeover...
Avis Rent A Car is ready to launch the redesigned version of its flagship website, Avis.com.The new site, which features a four-step reservation process, offers customised content, including special deals, side-by-side rate information and real-time pricing. “Our customers told us...
Expedia makes it easier for hoteliers to manage rates and availability...
Expedia, Inc. has introduced an online resource that simplifies the way hotels interact with the online travel company.With this new offering, called Expedia Partner Central (www.expediapartnercentral.com), hotels have a single website to access the revenue management, marketing and operational tools...
Hilton Hotels sign global distribution deal with Booking.com...
Booking.com has signed a distribution agreement with Hilton Hotels Corporation.Under the new agreement, Hilton’s worldwide portfolio of hotels will be available directly on Booking.com and via their network of over 4,500 distribution partners. Hilton properties will have access to Booking.com’s...
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