Giving travellers the confidence to hit the road...
IN-DEPTH: Making it easier for consumers to find the best travel deals Recent polls in the U. S. have indicated that travellers plan to increase their travel in the year ahead, with decreased hotel rates having a positive impact. Online...
CRM technology for travel: know your customer...
By Gregg Hopkins, president and CEO, Libra OnDemand How well do you know your customer? In a hotel’s attempt to offer a high level of guest service, I’m often asked when checking in, “Have you stayed with us before?” When...
How affiliates sometimes use unethical behaviour to steal business?...
By Ashwin Kamlani, president & founder of Hotel Internet Help Inc. First of all, I think there are many people out there that have no idea what affiliates are, or how affiliates operate. So let’s begin with a brief lesson....
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