The 7 disciplines the travel industry needs to master to order to grow in 2011...
Alongside the continuing fluctuating economic situation, soaring food and commodity prices and potential climatic disruption, the travel industry has to master 7 distinct developing disciplines and trends if we want to evolve. 1 Search - Despite Microsoft’s best efforts, Google’s...
Understanding the value of customer recognition solutions across all touch points...
IN-DEPTH: John Wallace, VP Business Consulting, The Rainmaker Group talks about the maturity level of customer-centric strategies At some level, there is a standard of service that is aligned to the company’s brand promise. But, there is a lot of...
Understanding the changes in the way Google displays local search results...
If you’ve done a Google search for a local business or local service provider recently, you may have already noticed a brand new look at the top of Page 1 for many of these listings. These results are no longer...
American Airlines and Sabre to put their litigation on hold...
American Airlines and Sabre have agreed to put the litigation between the two companies on hold until June 1, 2011. American Airlines and Sabre will begin work shortly in an effort to reach a new agreement. “Both parties will return...
Mobile Commerce brings Rough Guide content to Nokia Ovi Store...
Mobile Commerce, a specialist in location-based services (LBS) and mobile content integration, has formed a partnership with travel content provider Rough Guides with the launch of a suite of travel guides as apps for download at Nokia’s Ovi Store. With...
10 Tips to Better Pricing for the Travel Industry...
Pricing is one of the most powerful – yet underutilised – strategies available to businesses. A McKinsey & Company study of the Global 1200 found that if companies increased prices by just 1%, and demand remained constant, on average operating...
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