“Smartphone adoption around the world is skyrocketing”: TripAdvisor...
Travellers around the world now rely on their smartphones and other mobile devices to plan and have better trips, according to a survey. TripAdvisor has shared the results of its mobile device travel survey of more than 1,000 US respondents...
How good are airlines at responding to complaints coming in via social media channels?...
A survey in the US has indicated that only 24 percent of those who communicated their complaints through social media received a response directly from the airline, indicating that airlines should be paying much closer attention to the voice of...
Brazilian OTA secures $19m in funding...
Brazilian online travel agency ViajaNet (www.viajanet.com.br) has secured $19 million in a significant new growth round led by Redpoint Ventures with participation from General Catalyst. ViajaNet will use the capital infusion to improve the site experience, expand the product offering...
Travelport seeks dismissal of AA's antitrust suit...
Travelport, the business services provider to the global travel industry, has reportedly accused American Airlines of resorting to “bullying” tactics. The company asked a U.S. federal court to throw out an antitrust lawsuit filed by American Airlines, saying the claims...
“Effective channel management without the assistance of software is quickly becoming impossible” ...
With today’s hastened technology, revenue channels emerge almost instantly. If it’s not an entirely new channel that emerges, it’s an evolution from one channel into another, such as the mobile channel, which has grown exponentially in the last two years....
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