Making the most of social media during a crisis situation...
IN-DEPTH: Chantal Sukel, social media manager for Eurail.Com, says if all "tweets or posts" have to be checked by "Vice-Presidents" before hitting the “Send’ button, the whole idea of speed and personal contact is forgotten. Trust is essential, especially in...
How personalisation stands out in experience-oriented loyalty programmes?...
IN-DEPTH: Hotel companies are increasingly focusing on offers, experiences and benefits designed around specific interests for their loyalty programmes By Ritesh Gupta Many hotel programmes are attempting to become more meaningful to consumers by introducing their own versions of experience...
22% drop in bookings from tour operators...
Tour operators are delivering less bookings. Our research shows that there has been a 22% drop in delivering bookings over the last 3 months. The biggest growth in bookings have come direct from the travel companies website with a massive...
Soder named CEO, priceline.com North America...
Christopher L. Soder, who is priceline.com’s president, North American Travel, has been entrusted with expanded role. He was also named CEO, priceline.com North America. The promotion is effective June 2. Soder will continue to report to The Priceline Group’s president...
Priceline’s US airline ticket business benefits from absence of AA on other sites...
Priceline’s domestic gross bookings grew 14 percent in the first quarter due primarily to growth in retail and Opaque hotel room night gross bookings, aided by improved ADRs and the return to growth in airline ticket sales and higher airfares....
How has the lack of American Airlines’ content impacted Orbitz.com?...
Online travel company Orbitz Worldwide says its US consumer business under performed in the first quarter of this year. “We’re not satisfied with our overall Q1 results; performance across our individual businesses in the quarter was mixed,” said Barney Harford,...
Tui UK to use actionable data to predict future behaviours on its sites...
Leisure travel company Tui Travel’s Tui Travel UK & Ireland has chosen to work with customer satisfaction measurement ForeSee Results to measure customer satisfaction on two of its websites, www.firstchoice.co.uk and www.thomson.co.uk. Tui will use ForeSee’s segmented analysis in order...
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